Refund policy

Returns & Refunds

Because every record is custom-made to your specifications, we are unable to
accept returns or offer refunds for change-of-mind purchases.

If your record arrives damaged or defective, contact us at
support@noteandneedle.com within 7 days of delivery with a photo of the
issue. We'll press and ship a replacement at no cost.

If there's an error on our end (wrong song, wrong image), we'll remake your
record for free.

Damage and defects we cover include: scratches or scuffs that cause your
needle to skip, excessive surface noise, whooshes or pops beyond what's
normal for a lathe-cut record, significant warping, locked grooves that stop
the needle from advancing, cracked vinyl, seam splits on the jacket or inner
sleeve, dinged or bent corners, and printing defects.

If we're unable to press a replacement for a damaged, defective, or
incorrect record, we'll refund you in full to your original payment method
instead.

Questions? Reach us at support@noteandneedle.com.